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Products &
Customer Support
FAQ
Instructions
Self Help Tutorials
For any questions and problems with your product,
please follow the steps below.
Step 1.: Have you read the
instructions
?
Very often, as simple as it seems, by checking the
instructions provided in our products and ensuring the
proper installation, charging or operating procedures,
you should be able to have your product working
properly.
Click here to go to our online instructions
section
Step 2 : Have you check out the Frequently
Asked Questions FAQ section for
your particular product. Click here
We have prepared some answers to the different
frequently asked questions that address scenarios that
has been reported to us. Click the
FAQ section and find
out whether this will help in resolving the particular
problem that you may have. Click here to go to our
online FAQ.
Step 3 : Do you need parts ?
If you product is damaged at anytime during use, it is
advised that you purchase additional parts (eg.
helicopter rotor blades) from the retailer. Very often, just by
replacing the broken rotor blades, you can get flying again.
If you have problems finding the right replacement parts, please
contact us at 1-866-214-2220 to order parts. If you have difficulty
finding parts for your toys at the retailer, parts and rotor blades
for many of our toys are also available from
www.rctoys.com
Step 4: How to obtain Technical Support ?
Before submitting a warranty claim or returning the
product to the retailer that you have purchased from, we
recommend you to follow Step 1 and 2 above for DIY self
help. You are also advised to contact us to seek further
assistance. We Interactive Toy Concepts offers 30 days
warranty to our products. Valid warranty claims are
generally processed at our Toronto Customer Service
center and customer will need to provide a valid proof
of purchase within 30 days. Click here to download a
return authorisation form to accompany your return shipment.
To Contact us, please use Toll free (N.A.) 1-866-214-2220 International 1-416-444-6873
or by
Email
info@interactivetoy.com
Address of Customer Service Center
(return shipment)
1192 Martin Grove Road
Toronto, M9W 5M9, Ontario, Canada
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